Teeth Whitening Device FAQs

How does the Teeth Whitening Device work?

 The LED-powered Teeth Whitening Device supercharges the results of our Dissolving Whitening Strips for a smile that’s up to 12 shades whiter in 2 weeks.

How often can you use it?

We recommend using the Teeth Whitening Device twice a day for 14 days for optimal results.

How do I charge my Whitening Device?

Please use the magnetic charger included with your device. In order to charge successfully, the cable should be facing outward from the device (pictured below).



What’s in the Dissolving Whitening Strips? Will it make my teeth sensitive? 

No! We have formulated our strips to be gentle on teeth enamel and our device does not increase sensitivity. Our no-slip Dissolving Whitening Strips are form-fitted to teeth and are designed to be less wide so that they don’t irritate the gum line, for a more gentle whitening process.

 How do I apply the Dissolving Whitening Strips? 

 Place the Dissolving Whitening Strip on front of teeth — one strip for the top row of teeth, and another strip for the bottom row.

 How long will it take for the Whitening Strips to dissolve?

 It will take approximately 10-15 minutes to dissolve.

 Do I need to turn off the Whitening Device?

 No, the device will turn off automatically after 5 minutes. 

Is the Whitening Device waterproof?

Yes, the Teeth Whitening Device is water-resistant and can be used in the shower or left on your sink countertop.

What makes the Whitening Device better than other whitening options?

Only MOON’s Whitening Device has been shown to whiten teeth up to 12 shades in 2 weeks, when paired with MOON’s Dissolving Whitening Strips. Even better: the Whitening Device is gentle for all smiles, and makes your teeth brighter and whiter with no mess and no unpleasant chemical aftertaste. The result? A brilliant smile and fresh, peppermint-y breath.

How long do results last?

Results will vary based on how you take care of your teeth.
Individuals who avoid or limit intake of stain-causing food or beverages such as coffee, wine or soda and who brush teeth twice daily and after consuming foods will see longer-lasting results.

Can children use the Whitening Device?

The device is not suitable for children under 16 years old.

Can pregnant or breastfeeding women use the Whitening Device?

The device is not suitable during pregnancy, breastfeeding or for children under 16 years old.

Can someone with dental work or veneers use the Whitening Device?

No, this treatment will whiten natural teeth only. The device is not suitable for ceramic or false teeth, braces, crowns or caps.

How do I clean the Whitening Device?

Easy! Rinse with warm water and let air dry.  

How do I store the Whitening Device? 

Store the Whitening Device out of direct sunlight and in a cool place — we recommend using the included travel case!

How long does the Whitening Device take to charge?

Your Whitening Device reaches full charge in 2 hours.

What kind of battery does the Whitening Device use?

The Whitening Device uses a 450mAH Lithium Battery.

Is the Teeth Whitening Device approved by the FDA?

Yes, the Whitening Device is FDA-approved.

Is the Whitening Device FCC certified?

Yes, it certifies radio frequency emitted from a product is within limits approved by the Federal Communications Commission.

How long should I wait before eating/drinking after using the Whitening Device?

For best results, avoid eating or drinking for 30 minutes after use.

 How do I change/cancel an order? 

Once an order is placed, product changes or substitutions cannot be made. You can cancel your order by reaching out to: Moon Oral Care 
<support@moonoralcare.com> or call Telephone : 
○ 1-800-949-8108 
Mon - Fri: 
9am - 5pm (PST) 

 What countries do you ship to? 

Click here for a complete list of countries that we ship to.

 What is your warranty policy?

Our warranty policy offers 1 full year of coverage. See here for how to register your product: 


What is your return policy?

Please see our full Return Policy here:  https://moonoralcare.com/pages/returns