What does the name Moon mean?

MOON stands for going after something ambitious, something groundbreaking – uncharted territory.

Will the whitening pen make my teeth sensitive?

Our Teeth Whitening Pen includes the whitening agent urea peroxide, which may lead to teeth sensitivity. We suggest you consult your dentist prior to use if you have a history of teeth sensitivity or think you may experience sensitivity issues while using this product and recommend you use for periods longer than 14 days, only with your dentist's approval.

Are Moon products vegan?

Yes, MOON products are 100% vegan.

How long does each Moon product last once I open it?

This varies by item, depending on volume and frequency of use.

Are Moon products safe for enamel?

MOON products are formulated with FDA standards in mind. However if you have sensitivity issues with your teeth or questions regarding personal use, we recommend consulting your dentist.

Is Moon safe for children to use?

Please see individual product pages for information by age group on moonoralcare.com and consult your dentist with any questions.

Is Moon safe for pregnant or breastfeeding mothers?

The Whitening Strips are not recommended for woman who are pregnant or breastfeeding. The rest of our products are safe to use while pregnant and/or breastfeeding, but always consult your dentist or doctor first. 

Is the whitening pen safe for my teeth?

We have safety tested all of our products. However, if you have any concerns prior to use, please consult your dentist.

Do Moon products contain peroxide?

Yes – with the exception of our fluoride free toothpaste products and accessories like toothbrushes, floss, and flossers.

How do Moon products whiten teeth?

Moon’s whitening agents are as follows: Teeth Whitening Pen contains urea peroxide. Fluoride-Free Stain Removal Whitening Toothpaste contains silica, mica, xylitol. Fluoride Free Activated Charcoal toothpaste contains silica, mica, xylitol and activated (coconut) charcoal powder. Fluoride Free Activated Charcoal Whitening Mouth Rinse contains activated (coconut) charcoal powder and hydrogen peroxide.

Will the charcoal paste make my teeth black? Does it require rinsing after brushing?

No, our Fluroide-Free Activated Charcoal Whitening Toothpaste foams a light grey color and does not leave black residue in your mouth or in your sink. Rinsing is not specifically required after brushing, but we recommended brushing with our Activated Charcoal Toothpaste as you would a regular paste.

How do I place a return?

Moon will gladly accept returns up to 30 days after purchase unless the item is marked as final sale. Please see ourreturn & exchanges pagefor complete information. Please note: We only accept returns from moonoralcare.com. If you purchased the item from one of our retail partners -please contact the retailer directly to begin the return process.

Does Moon ship outside the contiguous US and internationally?

Yes! Moon ships across the contiguous US plus Puerto Rico, Hawaii ,and Alaska AND to over 10 international countries. Seeshipping page for more details.

How do I check my order status?

An email will be sent with a shipping confirmation and tracking information. Still have a question? Email us at support@moonoralcare.com.

How do I cancel my order?

Please contact support@moonoralcare.com. We can only cancel orders that have not yet been processed for shipping.

Is your site secure?

Our secure servers protect your information using advanced encryption and firewall technology throughout the ordering process. Most browsers will show a lock icon in the top status bar on secure pages. Look for this icon on any web page that asks for your personal information. To further ensure your security, we use state of the art SSL (secure sockets layer) encryption to protect your personal information from unauthorized use. View the privacy policy here. Moon does not store credit card information on our site.

Where can I purchase Moon products?

MOON products are available on moonoralcare.com.

What type of payment does Moon accept?

Moonoralcare.com accepts all major credit cards – Visa, Mastercard, American Express, PayPal, Amazon Pay, Discover, JCB, Diner’s Club, Shopify Pay, Apple Pay, and Google Pay. 

Subscription FAQ's

Please see here.

Still have a question after reading our FAQ's?
Send us a note at support@moonoralcare.com.