Have a question about your order? Email email@example.com with your order number in the subject line.
CUSTOMER SUPPORT HOURS
Monday-Friday* 9:00am-5:00pm PST
Orders placed by 10:00am PST (Mon-Fri, excluding weekends and US holidays) will ship same day.
WHICH COUNTRIES DO YOU SHIP TO?
Europe - Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Poland, Sweden, Switzerland, United Kingdom
North America - Canada and United States
South and Central America - Argentina, Brazil, Chile, Costa Rica, Ecuador, Panama, Peru
Asia – China, Hong Kong, Japan, South Korea
Domestic - Lower 48, Alaska, Hawaii, and Puerto Rico
My country isn't listed. Now what? - As we expand, we're regularly adding more countries. Send us a note at firstname.lastname@example.org and request your country.
HOW CAN I CHECK THE STATUS OF MY ORDER?
We’ll keep you updated via email and we’ll send the tracking number as soon as your order ships so you can check the status and see when your order will arrive. We use multiple carriers to ship orders in the US and internationally, but will notify you with a tracking number once your order ships.
HOW DO I TRACK MY ORDER?
For online orders, an email will be sent with a shipping confirmation and tracking information. Still have a question? Email us at email@example.com
DOES MOON PAY FOR INTERNATIONAL SHIPPING DUTIES AND TAXES?
At this time, we do not cover international shipping duties and taxes for most countries due to the variability of the charges. You will be charged for duties and taxes at time of delivery. For Canada and Australia, duties and taxes are collected at checkout.
WHAT HAPPENS IF I ORDER SOMETHING AND IT IS OUT OF STOCK?
We will contact you and refund you the full price of the item and refund your card or account for the value of the item within 3-5 business days.
I ENTERED THE WRONG ADDRESS, WHAT DO I DO?
Contact firstname.lastname@example.org immediately. In some cases we may be able to change the address for you if your order hasn't already been processed. In the event that your order is undeliverable or returned to sender due to insufficient or inaccurate shipping information, please note that shipping is non-refundable. Contact customer care for further assistance.
THERE IS A PROBLEM WITH MY SHIPMENT, WHAT DO I DO?
If your shipment is held up with your carrier, contact them directly as they may need specific direction on where to deliver your order. In some cases, the carrier will need to update your address, which may result in an additional charge. MOON is not responsible for paying any additional charges. To avoid paying additional charges, ask the carrier to hold the shipment at the nearest location for you to pick up.
MY ORDER NEVER ARRIVED/ LOST OR STOLEN SHIPMENTS.
Please contact email@example.com and we will file a claim on your behalf. This may take 5-10 business days to investigate with the carrier.
WHAT SHIPPING OPTIONS DO YOU OFFER?
|Standard Ground (3-5 Business Days)||$0 USD|
|2 Day (2 Business Days)||$19.99 USD|
|Overnight (1 Business Day)||$24.99 USD|
|Standard Ground (3-5 Business Days) FREE||Orders $50 USD or more before tax|
*Please Note - A $5-$10 up-charge will be applied to shipments to AK, HI, and PR.
International shipping cost will be calculated based on your address at checkout.