Return Policy


For purchases made on or after Thursday, November 16, 2023 through and including Sunday, December 31, 2023 we will offer an extended returns and exchanges holiday period of 45 days. Products must be returned on or before Tuesday, February 14, 2024 to qualify. Any purchases made after Sunday December 31, 2023 will follow our normal 30-day Return Policy guidelines. All other terms of our Return Policy continue to apply.

Can I get a refund?

We believe in our products. If you are not satisfied with any order you placed through, then you may request a refund within 30 days of the purchase date.

To request a refund email us at and in most cases, subject to our refund guidelines described below, these requests will be honored. Include your order number in the email subject line (order number starts with “Moon#”) and a brief message for the reason you are requesting a refund. Please note that you are responsible for return shipping cost, shipping is non-refundable for orders placed in the United States and for international orders, duties and taxes are non-refundable. Items must be in new and unopened condition, should items arrive in used or open condition your refund will be denied.

If your item arrives broken or defective and you would like a refund or exchange, please contact us at within 30 days of the purchase date and include your order number in the email subject line (order number starts with “Moon#”), photo documentation of any reported damage or defect, if applicable, and we’ll take care of the rest.

Note that orders placed with our retail partners are subject to the return policy of each retailer. Please contact the retailer’s customer support team and provide the original dated receipt.

Can I return a final sale item?

Items marked final sale at the time of purchase are nonrefundable.

How long does it take to process a refund?

You will receive an email confirming your refund or will be contacted by one of our Customer Care representatives within 48 hours after we receive your email. 

Refunds will either issued to your credit card company or bank depending on your method of payment.  Refunds may take up to 10 business days to process. Please contact your bank or credit card company regarding the status of your refund, it may take some time before your refund is officially posted.  If you still have not received your refund, please contact us at 

Customer Service hours are 9am-5pm PT Monday through Friday, excluding US national holidays. 

Moon reserves the right to verify any refund requests and request a return of the products you purchased.

Moon Oral Care’s refund and return policies are subject to change. You should therefore consult at the time of your purchase to determine the policy then in effect.